Captis3 Data Deletion Request

How to Request Deletion

You can request your personal data be deleted through the mobile app. Navigate to the Settings page and select the "Delete My Data" option, and then confirming.

Alternatively, if you no longer have access to the mobile app please contact your organisation's Captis3 administrator to initiate a deletion request on your behalf.

If neither of those are an option for you, you may email support@captis3.io with the subject line "Data Deletion Request" and the email address used for your account. We will then seek verification with your organisation's Captis3 administrator and proceed appropriately.

What Happens When a Deletion Request Is Processed

Upon verification of your request:

• Your user account will be permanently deleted.
• All personally identifiable information (including your name, email address, and user identifiers) will be permanently removed.
• Any stored aggregated emissions metrics linked specifically to your user account will be deleted.
• Trip records previously associated with your account will be anonymised. Once anonymised, these records will no longer contain any information that can identify you and will only remain associated with your organisation in a non-identifiable, aggregate form.

Data That May Be Retained

Captis3 retains anonymised trip data at an organisational level for reporting and analytics purposes. This data cannot be used to identify you.

We may retain limited information where required by law or for legitimate business compliance purposes.

Timeframe

We process verified deletion requests within 30 days.
Account access is removed immediately upon confirmation.

Identity Verification

To protect your privacy, we will verify that the request originates from your registered email address or has been authorised by your organisation administrator.